Refund policy

Returns and Refunds Policy

1. Return Eligibility

1.1. Modern Bathware ("the Company") accepts returns on eligible products within [insert number] days from the date of purchase. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received.

2. Return Process

2.1. To initiate a return, please contact Modern Bathware's customer service department at info@modernbathware.com.au. A customer service representative will provide you with a Return Authorization (RA) number and instructions for returning the product.

2.2. The RA number must be clearly marked on the outside of the return package. Returns without a valid RA number will not be accepted.

2.3. The customer is responsible for all return shipping costs unless the return is due to a defect in the product or an error on the part of Modern Bathware.

3. Refund Process

3.1. Once the returned product is received and inspected, Modern Bathware will process the refund within [insert number] days. The refund will be issued to the original method of payment used for the purchase.

3.2. If the return is approved, the refund will include the purchase price of the product, excluding any shipping charges or restocking fees (if applicable).

4. Exchanges

4.1. If you wish to exchange a product for a different item, please follow the return process outlined above and place a new order for the desired item.

5. Non-Returnable Items

5.1. The following items are not eligible for return:

5.1.1. Custom or special order items

5.1.2. Clearance or sale items

5.1.3. Used or damaged items

5.1.4. Items that are not in their original condition or packaging

6. Damaged or Defective Products

6.1. If you receive a damaged or defective product, please contact Modern Bathware's customer service department immediately. The Company will arrange for a replacement or refund, including any return shipping costs.

7. Cancellation Policy

7.1. Orders may be cancelled for a full refund within 12 hours of placing the order, provided that the order has not yet been shipped. To cancel an order, please contact Modern Bathware's customer service department as soon as possible.

8. Contact Information

8.1. For questions or assistance with returns and refunds, please contact Modern Bathware's customer service department at info@modernbathware.com.au.

By making a purchase from Modern Bathware, you acknowledge and agree to the terms of this returns and refunds policy.